Shipping & Return Policy

Dispatch

Orders received by us on working days (Monday to Friday, excluding public holidays) before 8 p.m. will be shipped the same day.

The articles on our website are in stock and will be shipped from stock, unless this is explicitly stated with the article.

When personalizing an item, this can take longer in times of high demand. Unfortunately, we have no influence on the speed of processing by the carrier. In some cases a delay may occur.

On the day of shipment you will receive a tracking code from us with which you can track the package.

Return Policy

We are sorry that your order did not meet your expectations! Annoying!

On this page you can read what you can do, how we can solve this and what our policy is with regard to exchanges and returns.

You have 14 days after receipt of your order to notify us of an exchange or return. You can do this very easily by sending an email to Info@henvae.com

After acceptance of your return (read below which products are excluded) you will receive a return label from us, which also contains all the necessary information. You then have 14 days to hand in the package at a parcel point and to ensure that the package reaches us.

In the case of an exchange, we will pay the costs for a return. In the case of a return, the actual package costs (note: these are the applicable rates with the major carriers such as PostNL and DHL) will be settled when we refund the money or a store credit.

When the product is received by us, it is checked whether it is unused and undamaged and whether it is in the original, undamaged packaging. As soon as this is approved, we will process the return. With a store credit, this takes a maximum of 5 working days and you will receive the credit immediately afterwards, with a refund to the payment method used, this also costs a maximum of 5 working days, but the payment provider may sometimes need a few more days. You will receive this within 14 days at the latest.

The following items are excluded from returns:
a. articles that are personalized;
b. articles specially manufactured for the consumer;
c. items that cannot be returned for hygienic reasons;
d. articles where the entrepreneur can no longer guarantee the safety after return;
e. items specially ordered for the consumer;
f. articles that can no longer be sold by the entrepreneur due to current events at the time of withdrawal;
g. articles of which the seal has been broken;
h. items that have been used or are no longer in the original and/or undamaged packaging